Customer Testimonials
Thank you for doing great work and making the process easy! Please keep it up!
Everyone was genuine and extremely knowledgeable.I enjoyed my experience of getting a new car
The wisdom and knowledge of my concerns and answers offered by Jerry I was blow away of the video made by the tech showing me the wear left on my tires giving me peace of mind I was not going to be taken advantage of. I shared the video with my nephew Peter Rusin DTSM for Nissan. Thank you again I no longer hate going to get my car serviced, I feel confident I will not be taken advantage of. Thank you.
I was very happy with my Infiniti service. Jerry W. was very helpful and sent a video of my tires & brakes upon inspection. He gave the breakdown of what was needed and kept me informed by text & call. He also helped me make a future appointment. My car was cleaned and ready to go before the end of day.
I look forward to having my vehicle serviced, especially Clay Cova and my great sales consultant Donna Dunnivan… Great duo!
Very accommodating dating. Salesperson was awesome. Will continue purchasing cars from him in the future
Customer service was amazing! I would recommend Stan and Travis to anyone! They are fast and efficient and helped me find the perfect vehicle for my daughter’s first car.
Great service! Jerry has been my service guy and he a top professional team member.
The service personnel were courteous and accommodating. The service was performed in a professional and timely manner.
Service personnel are always very kind, keep me informed, and provides information throughout the time I’m waiting.
Always timely and thorough. Explanations are clear. Waiting area is comfortable and accommodating. Good WiFi. Courteous staff.
Excellent service. Excellent staff. My issue was solved quickly. And the problem was thoroughly explained.
I have had a long relationship with the dealership since when they were at the Monroeville Mall.
Exceptional service, and the paper work was easy and fast. Will definitely recommend to family and friends.
Tim Wills, in preowed, was very professional and courteous with our purchase of our car
Dealership was clean. Waiting area was fine. Cage the service advisor was prompt and polite. Little confusing where to pull in for service.... Left hand side of the Infiniti building
We are always treated fairly and appreciate the attention to detail. Like all dealerships they recommend a multitude of expensive services but never overtly push. Highly recommend Jerry.
They were very professional.It did take over 2hrs.but things happen.they actually compensated me with a extra oil change.
🍋🍋🍋🍋 Don't buy here unless you want to buy another car 3000 miles later when it breaks. Terrible communication skills, they lie about their cars, and make zero attempts to make it right. Don't expect a carfax, they say they will give it to you but they don't
Jerry is great! Quick to respond, gets me in and out quickly and is honest about services required and recommended.
Excellent customer service. Appreciate car being picked up and service options fully explained to me in advance.
Bryan was fantastic. Hope to see him again when I go back. Excellent service center
Jerry did a great job but I went many days not hearing from the dealership.
Excellent service, every time. Communication follow up is great. Staff is very knowledgeable and service is timely.
Great service. Tyler and the team were excellent. Quick diagnosis and took care of everything. Excellent customer service.
Jerry, who leads the service department, is a professional class act that makes feel valued and welcomed. This experience after the sale is the most crucial part of a repeat customer process!.
Had a great experience and service was completed quickly. My car needed a PA state inspection
The service department were great! My sales lady approached me to assure that I am happy with my vehicle.
The service department is very customer oriented and pleasant. They always go the extra mile to make sure that I receive the best customer care possible.
This dealership is very convenient to get to and everyone is very polite to their clients
The process was seamless and easy to complete in order to drive away with a vehicle.
Fantastic service! Great communication with service team. They made it so convenient for me and my work schedule without any disruption in my work schedule by providing a pickup and delivery service of my car. Highly recommend Cochran Infinity Monroeville arrive department.
Great service, Nick was very helpful and took care of getting us in the truck.
The service was timely and staff very helpful with the services required. I would recommend tomyfriends
I was greeted quickly and politely my car was done within 45 minutes washed and returned to me and I appreciate all your service. Everyone was very professional and polite.
The workmanship was good, but were there for 5 hours. They would not provide a vehicle so we could do vital errands
Friendly bunch of employees running there used car sales. Priced daily to fair market value.
Service advisor is very helpful. My appointment was 11 am and they took me in sooner, knowing I have several businesses and time is of the essence!
Great customer service. Clay addressed all my questions and made sure I was satisfied. Very comfortable setting.
courteous, listened to my car needs and answered my questions that i had with something else that was not related to what i had scheduled
I went in for a walk-in appointment for an oil change and tire rotation. The service advisor was very accommodating.
My salesman Sean Smail was exceptional. He answered any questions I had and explained additional information about the vehicle. Only bump in the road was getting my interest rate to where it was offered to me. They eventually took care of that. Then the payment process wasn’t to smooth. Could’ve been better. Other than that it was fine
Tim Grubbs made it really easy to purchase my new car he was really friendly made it really enjoyable to purchase my new car got me on and out so I didn't have to spend all day there
They were honest with me about everything they were not pushy about selling me warranty’s when I said no that was it.
Good service and friendly people. Great perk with the first oil change free. Took us right on time.
Everything was great and the service was quick. I got very good response time for updates.
They have been with us every step of the way when it comes to maintaining the vehicle
Great people at this dealership. Excellent customer service. Was treated like a valued customer from time I walked in
I really enjoy taking my pick up truck to Cochran for service! Always a positive experience.
Easiest car buying experience e I've had. Very knowledgeable, and professional sales staff. Will be a repeat customer.
We have bought 2 cars here in the past 6 months and have been very satisfied.
Lee was professional and knowledgeable about his work, he went through the process to get the information I may need
Logan Crise did an excellent job in getting us in the best vehicle we could have asked for!
Fairly straight forward process. Salesperson was great, finance manger seemed shady. Discounts for vehicle ended up not applying do to other fees.
Outstanding customer service!! I loved the video of showing me what exactly will be done with my vehicle and the vehicle being washed after the service!!
Donna is the f ing xxxx. Old school, and cool as xxxx. I was going to ask for the greenest salesperson. But D was right there
A good fast experience. The advisor was helpful and got me out the door quickly.
Very satisfied for sure. They explained everything very well. I would recommend you to anyone.
Treated me very well. Service was outstanding. Honestly have no complaints. Price is fair. Team is amazing.
Ease of appointment. Great service. Knowledgeable and friendly staff that explain the process and keep the customer informed.
TERRIBLE SERVICE! Would not recommend this dealership to anybody. I was mislead, and kept in the dark about details of financing, and what kind of extended service warrantee, what it would cover, and cost, until I was LITERALLY signing the paperwork. I was never told anything about what was going on, but there was SEVERAL closed door meetings with the finance manager and horrible salesmen I was dealing with. I came 1400 miles to specifically buy this vehicle which I found myself on thy internet. I was asked to insure the vehicle I was interested in before I was able to ... Read More DealerRater - Apr 18, 2025
They have always been kind and accommodating. I can't say enough about everyone I come in contact with. Great place
Everyone was very friendly and courteous. The person that helped me was very helpful, patient and understanding of my needs. I have recommended your dealership to a few people already. If I would ever need another vehicle I go back there
Super nice people, gave me a wonderful greeting first thing in the morning, and they were done with my oil change and washed my car really quick! It was great!
You all always to a GREAT JOB with my car and I will continue to bring my car there to have it serviced
Aaron was great. He helped me activate a few items that I was unable to find and work myself
Everybody was very helpful and knowledgeable about my car issue. The service experience was good.
Sales person Logan was fantastic and very helpful explaining all of the console controls and programming
Clay was such a helpful member of your team. He answered all questions with extremely knowledgeable information and took care of me across the board. I would recommend this team to anyone!! Thank you
Always very accommodating and extremely professional in their work. Would recommend them to anyone. Very happy with them.
Great service especially from my technician, Dann Rothwell! Our service manager is also great ! 🙂🙂Happy
Had to call multiple times to schedule service. Customer service rep rudely told me she tried calling me. She used a number from 10 years ago and never tried the number I left with the scheduling team. Finally has service scheduled for my product recall and asked them to look at my AC. they said it would be $220 if the Freon needed to be replaced. They ran a diagnostic test without my knowledge then charged me $255 for a test I never approved. Then quoted me $3500 to fix the AC.
Cochran service is exceptional. My rep, Tyler, was informative and courteous. I have never been disappointed.
Knowledgeable and very courteous Went through every procedure with me. Show me videos of the work getting done
The service was very professional, Thr support from the dealership was outstanding.All of which came in a timely manner.
Clean and treat you right salesman were great bought trucks there before they work with you on the financing and go over the truck real while before you leave
Aurora was easy to work with, kind and professional. Easiest car purchase ever. Thank you
Easy to schedule, easy to work with. They kept me updated throughout my visit, nice job!
Excellent communication, efficiency and fair prices. I highly recommend using this dealership. Process was easy.
Waited 2 months to get a title. Don't think it was their fault. Nick was very helpful i would definitely work with him again.
I got what i wanted in a timely matter and Tim was great. He was awesome
Nick was very helpful and understanding when looking for a suitable car for me and my family.
Greg and the rest of the team were great. I'm very excited about my purchase!
Very professional clean, waiting area got me in and out, and I was very satisfied with the customer service
Great experience with the oil change and tire rotation. Loved the updates via video from the certified technician!
Very friend and respectful, always a pleasure to deal with and are amazing how caring and understanding staff is Bryan has been amazing to deal with.
I had a few issues with vehicle purchase but they took care of them in a timely fashion and to my satisfaction.
I Made a Monday appointment on a Friday in my truck sat there for three days before they even looked at it. Isn’t the purpose of scheduling appointments to have the service done the day of the appointment ? The work was completed satisfactorily , but the way they handled me as a customer was lousy. It made no difference to me when they told me that they had all their racks tied up and their people didn’t show up to work… I keep my appointment promises with my customers!!!! The diagnosis of my truck problems could’ve been made ... Read More DealerRater - Apr 3, 2025
Excellent service timely and got everything that was needed finished in a timely manner. Brian was an excellent service writer
great dealership short wait time on getting vehicle wanted in and out with services definitely coming back.
We have been pleased with our dealings with this dealership. The service department is nice to deal with.
Everything at dealership was excellent Service advisor Brian knew his job and he did it well Thankyou
I started working with Andrew and he was very attentive from start to finish. He made sure that I got what I wanted and took very good care of me. I’m so happy with my purchase.
Great customer service! A very honest and detailed group who always puts the customer first.
Tail lamp leaked and tailgate projector lamp image was distorted. Techs diagnosed and ordered new parts, no hassle. Will install next week. Very happy with service so far.
our experience with Erik was great, he truly worked with our situation to make this possible. I highly recommend Erik and the service from #1 Cochran!
Friendly, Courteous, fair price, fair trade in value. Excellent customer experience.listened to buyer preferences
Great customer service Mr stokes was pleasantly helpful Fast service with an apt Been going to Cochran for years
Highly recommen. Jennifer and Richard were great. I appreciate them. Thank you You guys so much
Both dale and logan were easy to work with. Our salesman Logan was very good