Customer Testimonials
Best service department I've ever used! (and I've been driving for over 50 years!)
Beautifully detailed both inside and out. I have been coming here for years and continue to be very satisfied with the care they provide to my vehicle.
I had a horrible experience here and at both Cochran Buicks in Pittsburgh. Clay Cova was extremely rude and only care about what I spent at the dealership and not handling me well as a customer. But I was treated the same way at the one in Robinson. I’ve owned more than one Buick and I will never go to either of these places again!
The service tech was very helpful and provided on going update about my suv
My experience with #1 Cochran was phenomenal. Tyler B. was our go to guy. My car had been totaled in a vehicle vs. deer situation and I had a vehicle picked out before the settlement was paid. They held the car for me and worked with me with options I had in case the timeline didn't work out the way it should have because of the bank holiday. Thankfully everything worked out and I was able to purchase my vehicle without issue! I highly recommend this dealership.
Excellent
Everything was exceptional as always
My service was quick and they did more than what I expected! Everything turned out great!
Very smooth transition. No haggling just honest conversation
The staff always treats me with priority and accommodating to my schedule. Bryan and Clay deliver exceptional customer service.
Beat competitors offer.
Matt was a very wonderful salesman. Answer all of our questions and Was very helpful. If you want a quality used car come and see him
Courteous, professional, managed expectations perfectly- Clay is the BEST!!
Very please with everyone on work completed.
#1 Cochran Buick/GMC of Monroeville service team (Clay Cova) provided with excellent service, feedback and updates. I am grateful for the attention I received. The service department should be thankful in having an employee such as Clay.
What an excellent experience with these guys! Mack in sales listens to your needs as far as which vehicle you're interested in. Has great knowledge of the vehicles. And service treated my wife and I as family.
Clay was very nice and respectful and made us feel welcomed he was the only one that greeted us and looked at us when we walked in to the Service Office we will come back every time for My Husbands Cadillac Escalade Thanks he is very very nice 🙂
I was highly impressed with the people and the dealership. Everything was first class.
Logan Crise and Dave Hull are superstars they always treat me great find me what I’m looking for and I tell everyone to go there.
This is the place to go to buy a car and great service all around!!!!
Clay explained everything to me and let me decide what I wanted to do. He answered all my questions. When I arrived to pick up my car, it was washed and brought to me. Great service.
The service department has changed over the years. Staff has mastered a nice/nasty attitude. My most recent experience with Clay was unfavorable as I was privy to hear his rant in the background when I called back with my warranty information. It was extremely unnecessary and unprofessional. As a customer it is not our responsibility to set the tone for our own positive guest experience which is how I feel upon walking into the office. A greeting and a smile goes a long way.
Always do a great job. I had an emergency issue that came up suddenly on my car and they were able to fit me in within a couple days and get it all worked on.
I called made my appointment for 7:30 am for inspection on my 2025 gmc sierra. They told me that I’d be first in for my appointment. So they did my paperwork right at 7:30 I get a coffee and started walking around the lot looking at new trucks and then a shocking discovery I see a truck that looks like mine in the back parking lot and it was my truck. Not in the garage being inspected. So I ask why is my truck in the back parking lot and not being inspected at the time that I was scheduled for I ... Read More Google - Nov 5, 2026
Tim was a great salesperson to deal with! I fully expected an aggressive salesman, but he was friendly, didn’t overly try to sell the car, and answered questions on and off the clock. Whatta guy!
The GM service department is always professional and courteous. They are honest and transparent, and have my safety and best intentions in mind when laying out the pros and cons of timing when to replace a repair items. Over the last 7 years, we’ve done everything from regular maintenance to replacing engine block mounts and it’s all been done with the highest quality at a reasonable price
The crew at the north Huntington store kept me informed weekly on the repairs and they were all great
Everything was done well from start to finish
Ben was amazing through every step of the sale and worked with us as we live 5 hours away.
Matthew my Service Advisor was very helpful and knowledgeable on how to resolve my issues along with my original service for an oil change
Bryan was excellent explaining the service that was performed.
The service department was an absolute joke. I brought my truck in for a recall repair and was promised a rental car. They dropped my son and me off at Enterprise, despite Enterprise having already notified the service manager twice that no cars were available. Then I was told my truck had five other issues and was given a $6,000 repair estimate. I took my truck elsewhere for a second opinion, and the other dealership found absolutely nothing wrong with it. What a waste of time and an incredibly frustrating, unprofessional experience. I would not recommend this service department!
Great team there excellent job.
Took our 2025 Envision for service on driver assist light , told needed a sensor for the rear view mirror waited 4 to 5 days and was told part was different than what they tried to get , left the car their for 8 days then told the part wouldn’t be in till mid December. We took the loner car back to pickup our car till the part came in for the second time they couldn’t find our car , when they did the battery was dead . They charged the battery and while driving home the service car lights came on the console screen , we ... Read More Google - Oct 29, 2026
Very accomadating
Communication is lacking
I brought my Cadillac XT5 in for an issue I had with the trunk struts. Tyler was the service team member I worked with and he was really professional and made the experience easy and painless. I mentioned my extended warranty and he went ahead and took care of everything regarding submitting the claim even after an additional issue was discovered with the radiator after the diagnostic, which I greatly appreciated. Overall I have never had a poor experience working with the service team, and I will continue to take my car here every-time I need milestone regular maintenance or ... Read More Google - Oct 28, 2026
Very good service experience all items fixed
Great customer service
Charge me almost $300 just to tell me what Google did for free! Me thinking they could pinpoint the problem not guess the problem for almost $300!!!
I had an appointment for 8 am for an oil change but it took over an Hour and half to do. I have the paper work but it doesn’t say anything about an oil change. I called service twice and haven’t Heard back. I just didn’t think it would take that long. I’m a caregiver and I have a patient to get to. Also I’ve been waiting For a part for my car for three months. They keep saying it’s on back order
Although # 1 Cochran Buick GMC Monroeville did everything they could to facilitate getting the battery replaced on my new truck (802 miles), the same can’t be said for GM. They left me in the dark for the whole 52 days the truck was down for service. In spite of numerous attempts including writing a letter to their consumer assistance division, I never received a response from GM until I filed a complaint with the Better Business Bureau. This has been going on since July 5, 2026 and I’m still waiting for a solution. Very disappointing.
great service, on time, love the video, get my car in and out with no problems
I purchased my truck from Certified Pre-Owned approximately two years ago and also purchased an extended warranty because I expected to have some peace of mind if problems arose. Unfortunately, my experience with the service department has been extremely disappointing.
I brought my truck in for a problem that should have been addressed under the warranty. It took approximately three weeks for me to get my truck back, and despite having the vehicle for that length of time, the original problem was never fixed. I am now back in the same truck with the same issue I had three weeks ... Read More Google - Aug 13, 2026
Do not buy from here we was sold a car an it can not pass inspection an was illegal for them to tag an sell which is fraud. We called an the sales men hung up on us after constantly repeating him self saying everything was fine when we sold it to you. We have own the car for about a month. We also reached out to the general manger who hasn't not returned any of our phone calls they are very unprofessional here an rude so now we are forced to reach out to the attorney general of ... Read More Google - Jun 30, 2026
I’ve never left a bad review before, but this experience wasn’t great.
I called about a truck listed online and was told it was available, so I drove out that evening. After test driving and going over financing, I was then told someone else already had a deposit and credit app in on it — which should have been mentioned before I made the trip.
I asked to be contacted if it fell through since I was ready to move forward. Two weeks later the truck is still listed, and I never heard back. Even tried calling the manager ... Read More Google - Apr 17, 2026
Great customer service. They really provide the help and care you need. Everything is explained to you.
Very happy with the service dept for the recall work they've done on my Infiniti suv.
Jerry W in the service center was very helpful and made me feel valued as a customer. I would absolutely recommend this dealership!
Buick advertised a leasing special of $199/month for 24 months. Went to Cochran and was given a quote of $650/month for 24 months for the exact same car!?!? I've leased cars before and realize there's additional costs but this is absurd! It was a huge waste of my time. Several hours wasted of my Saturday 🙁 EDIT - I went to the Robinson location, not Monroeville.
We’ve had consistently good experiences at Cochran. We really appreciate the convenience of scheduling online and the loaner car when needed. Jerry has always taken great care of us!
They have always treated me with the utmost respect. Highly recommended them to anyone who asks
Excellent transaction all members of the team were competent, professional and very helpful. Highly recommend!
Everything went smoothly with no issues. My service writer was knowledgeable and helpful, I’ll certainly use them in the future
Brought my car in as it was leaking a lot of oil. They found the problem but had to send for parts and could take a few days. It was actually fixed the next day! Gage is the individual who took care of me and also the last time I was there. He couldn’t have been more professional, but more importantly, personable. A pleasure to work with!!!!
Gage was so helpful and kind. He took the time to show me some technical things about my Infinity that I had not figured out yet. Very good communication.
Excellent customer service at the Infiniti dealership. Service department is responsive and easy to deal with. Very pleased and would highly recommend.
Cochran’s Infiniti c/o Jerry W and the Technician did a super job on my 2013 EX37 AWD Journey. Repairs made to rear subframe and valve cover gaskets. A lot of the unusual noises from the back end cease to exist. And the engine - I routinely allow it to warm up for 5-7 minutes before I go to work - no longer sounds like a bad warped tour band. And the luxurious QX60 loaner vehicle was incredibly convenient for my work commute 🤙🏽
I go to INFINITI AND WORK WITH JERRY He is AMAZING …. He is ALWAYS THERE FOR YOU….. he even gave me his personal cell phone number ….. that is impressive in todays world ….
Excellent customer service Timely service and kept me updated on the progress on my vehicle
I had a nail in my tire last week and I stopped at the Subaru at #1 Cochran where I leased my vehicle. My service advisor was Carl Giannizzi! He was courteous, kind , patient and understanding. The brand new car wash was broken and somehow my car was cleaned. Very happy with my service. Carl needs a raise... Thank you Monica Chara
My service tech was awesome. Corporate, however, not so much bc my car’s engine needs replaced, but corporate denied.the recall replacement despite all the metal in my engine. I have a warranty and they are going to approve my engine replacement bc I’m not letting it go. Who lets their loyal customers drive around with a ticking time bomb??
Brian was a great sales person and everything went really well at the dealership and we got a fair deal. He was very helpful.
Everyone did an excellent job helping me with my Infinity QX50 thank you all exceptional staff
Service and people that work there are excellent to deal with. Always happy to help.
The dealership is very professional & efficient! I really appreciate the valet service. It’s excellent!
Nick and Jen were geat! Everything went smoothly. Just couldn't figure out how to get a candy bar from the machine. Lol
With my short stay for service, I thought it was professionally handled and made you feel comfortable in the wait.
Went in for check engine light tried telling me $24,000 dollars worth of problems and all of a sudden when I leave it breaks Shan and all those issue he mentioned all of sudden happened and massive oil leak.
Company wrecked our new $100,000 truck while they had it for an oil change. First, they lied and tried to accuse a customer of hitting it. Then they finally admitted their employee did it. They did give us a comparable truck to use while they fixed it. However, they went thru their insurance company for the repairs which were over $10,000. When we got the report from the insurance company, it notated that it was T-boned. We then realized the value of the truck just plummeted. If we go to sell it, we are taking a loss. We asked them to make ... Read More Google - Jan 5, 2026
I always receive great service at Cochran Infiniti Monroeville. Jerry is always helpful, honest and very knowledgeable. I appreciate his attention to detail and kindness.
I took my 2017 Buick Encore for an inspection on 12/12/25 that we purchased from Cochran in 2018 with 53 miles on it. The sale person was excellent back then. My estimate was $4,381.24 I told Matthew if it passes inspection without all the recommendations then I don't need the other work done. It passed inspection at Cochran I ended up paying Cochran $425.44. I took my car to Nicks complete auto on Stotler road. I payed $465.00 plus they give a 10% discount if you have AAA. For the upgraded estimate Cochran gave us. We have purchased 1 truck and 2 cars from Cochran. We will not use ... Read More Google - Dec 20, 2025
They picked up my car and brought me a loaner. Everything was satisfactory. My technician was responsive.
Service Department is excellent. My last visit was for tires and alignment. Everything went smoothly
Process was very simple! Everyone from the sales consultant, sales manager, finance manager were extremely nice and easy to deal with. Was not a long process.
Always the best! Have us the best deal they could and treated us with compassion considering the health issues we were dealing with. THANK YOU
Thank you for your superior service. It came with Panera bagels and many updates while I was have a trailer hitch installed. You all are the best!
I always feel special coming to this Infiniti Dealership for service. The service team here always remember me as an individual and tailor the service to satisfy me. Like they just remember to give me updates on new things related to my car and make time to show me tips about how to use the features in my car that I didn’t know how to use. I really admire the service techs for all their knowledge and patience. I never feel rushed. Always feel appreciated!
We recently bought a certified pre-owned subaru. The sales experience was fine but when it came time to sign the paperwork with the finance manager we were very disappointed. He tried scare tactics to sell us an extended warranty. PLEASE DON'T FALL FOR SCARE TACTICS. An extended warranty maybe a good thing for some people but think about it clearly. Certified pre-owned vehicles may have some original warranty left.