Customer Testimonials
Fast paperwork! Everything is done in an hour.
Very good communications,all said to be done was on time and prompt.very nice people worked with.
Always great service. Friendly and on time.
As always service counter very friendly and informative with my service needs and questions.
Jerry did an amazing job as always getting our vehicle in and getting us out even though we needed 4 new tires.
Once again the best service Gage kept me informed on the progress. I am so pleased with the service I receive and suggestions. Thank you Gage for the great care of my Infiniti. Thank you Elizabeth Safran
What a great overall experience with the team at Cochran. They had the vehicle my wife wanted, we made the trip and they made the deal work. They were all very nice and professional the whole time. I highly recommend going to this dealer if you are able. We made an 1 1/2 hour trip and they made it worth it. Shootout to Lee, Dave and Lucas!
They got me in quickly and fixed the problem in a short time.
Good job.
You addressed what I needed and what my options were. Working with Matt was great because he explained everything.
What a Phenomenal experience from start to finish! They had the vehicle I was looking for so I called and spoke to Lee (who was amazing) I made the 1.5 hour trip. Lee worked with us and is very personable, he got us where we needed with the help of the sales manager Dave Hull (who was great to meet and deal with) then I was handed off to the finance department and had the pleasure of working with Lucas (who was also friendly and personable) the whole process was quick for buying a car and went seamlessly. The vehicle itself ... Read More Google - Apr 24, 2026
Jerry in the service department bends over backwards to accommodate customer needs.
Great customer service. They really provide the help and care you need. Everything is explained to you.
Service is as usual dependable.
Very happy with the service dept for the recall work they've done on my Infiniti suv.
Jerry W in the service center was very helpful and made me feel valued as a customer. I would absolutely recommend this dealership!
Fantastic experience. No pressure & extremely patient. Best buying experience ever.
We’ve had consistently good experiences at Cochran. We really appreciate the convenience of scheduling online and the loaner car when needed. Jerry has always taken great care of us!
They have always treated me with the utmost respect. Highly recommended them to anyone who asks
Excellent transaction all members of the team were competent, professional and very helpful. Highly recommend!
I have been coming to Cochran for years. I have always been completely satisfied with how they take care of me and my car. I would like to give my service advisor (Clay) a special shoutout. He makes me feel like part of the family. I explains what he is going to do to the car and keeps it running smoothly. I highly recommend this service department.
Everything went smoothly with no issues. My service writer was knowledgeable and helpful, I’ll certainly use them in the future
Brought my car in as it was leaking a lot of oil. They found the problem but had to send for parts and could take a few days. It was actually fixed the next day! Gage is the individual who took care of me and also the last time I was there. He couldn’t have been more professional, but more importantly, personable. A pleasure to work with!!!!
Gage was so helpful and kind. He took the time to show me some technical things about my Infinity that I had not figured out yet. Very good communication.
What a great experience buying my Subaru Forester from Nate Williams. Was professional, easy to work with and accommodating.
Excellent customer service at the Infiniti dealership. Service department is responsive and easy to deal with. Very pleased and would highly recommend.
Cochran’s Infiniti c/o Jerry W and the Technician did a super job on my 2013 EX37 AWD Journey. Repairs made to rear subframe and valve cover gaskets. A lot of the unusual noises from the back end cease to exist. And the engine - I routinely allow it to warm up for 5-7 minutes before I go to work - no longer sounds like a bad warped tour band. And the luxurious QX60 loaner vehicle was incredibly convenient for my work commute 🤙🏽
I go to INFINITI AND WORK WITH JERRY He is AMAZING …. He is ALWAYS THERE FOR YOU….. he even gave me his personal cell phone number ….. that is impressive in todays world ….
Excellent customer service Timely service and kept me updated on the progress on my vehicle
I had a nail in my tire last week and I stopped at the Subaru at #1 Cochran where I leased my vehicle. My service advisor was Carl Giannizzi! He was courteous, kind , patient and understanding. The brand new car wash was broken and somehow my car was cleaned. Very happy with my service. Carl needs a raise... Thank you Monica Chara
My service tech was awesome. Corporate, however, not so much bc my car’s engine needs replaced, but corporate denied.the recall replacement despite all the metal in my engine. I have a warranty and they are going to approve my engine replacement bc I’m not letting it go. Who lets their loyal customers drive around with a ticking time bomb??
Brian was a great sales person and everything went really well at the dealership and we got a fair deal. He was very helpful.
Everyone did an excellent job helping me with my Infinity QX50 thank you all exceptional staff
We went to SIX different dealerships before coming to Cochran GMC — and Tim was by far the best salesperson we dealt with. He was so kind, gracious, and genuinely cared about helping us. No pressure, no games — just honest and respectful service. That’s exactly why we chose to buy our GMC Canyon Denali here. Thank you, Tim, for making this such a great experience. We’ll definitely be recommending you!
Service and people that work there are excellent to deal with. Always happy to help.
The dealership is very professional & efficient! I really appreciate the valet service. It’s excellent!
Nick and Jen were geat! Everything went smoothly. Just couldn't figure out how to get a candy bar from the machine. Lol
Its great recommend to ANYONE !
With my short stay for service, I thought it was professionally handled and made you feel comfortable in the wait.
Went in for check engine light tried telling me $24,000 dollars worth of problems and all of a sudden when I leave it breaks Shan and all those issue he mentioned all of sudden happened and massive oil leak.
Logan was awesome! He really listened to what I was looking for in a new vehicle and tried to get me everything I wanted. I appreciate his time and recommendation on a few vehicles to check out. I ended up going with his recommendation that I never thought of! Start to finish the process was awesome!
I always receive great service at Cochran Infiniti Monroeville. Jerry is always helpful, honest and very knowledgeable. I appreciate his attention to detail and kindness.
They picked up my car and brought me a loaner. Everything was satisfactory. My technician was responsive.
Service Department is excellent. My last visit was for tires and alignment. Everything went smoothly
Process was very simple! Everyone from the sales consultant, sales manager, finance manager were extremely nice and easy to deal with. Was not a long process.
Always the best! Have us the best deal they could and treated us with compassion considering the health issues we were dealing with. THANK YOU
Thank you for your superior service. It came with Panera bagels and many updates while I was have a trailer hitch installed. You all are the best!
Mackenzie Crook did an excellent job helping me get into my new 2026 Buick envista!
Fast friendly service, the staff was extremely customer focused and went out of their way to ensure my comfort and satisfaction
I always feel special coming to this Infiniti Dealership for service. The service team here always remember me as an individual and tailor the service to satisfy me. Like they just remember to give me updates on new things related to my car and make time to show me tips about how to use the features in my car that I didn’t know how to use. I really admire the service techs for all their knowledge and patience. I never feel rushed. Always feel appreciated!
We're able to fit me in when I had an emergency. Gage had new tires on my car and I was able to drive away at 3:00 P.M.
The Cochran team was very accommodating and finished the service appointment on the requested time.
There was no drama. They found a problem that I wasn't aware of plus the initial check engine light. They handed me the keys to a brand new car to drive until my warranty work was completed. I was treated like a long time customer who had bought cars there for years. I bought this car at a different Cochran location and still was treated fairly.
First time Infinity driver …Very impressed with Service Dept - ease of getting appointment, communication, great service….staff was VERY accommodating and helpful.
Would highly recommend my salesman, “Mac”, as he was friendly and very knowledgeable about my new 2026 Buick Encore GX AWD. He explained the newest features to me and helped make the transaction go very smoothly. We had a lot of good conversations together.
I make the drive from Youngstown for all of my service because Cochrane Monroeville is so much better than the dealerships here.
My experience working with Tim Wills was exceptional, start to finish. He was very welcoming and accommodating. Tim ensured that everything would work out and tried all options possible for me to be able to get the exact car I’ve had my eyes on for the last year. I am so grateful that he made the process as easy and smooth as possible.
My experience working with Tim Wills was exceptional, start to finish. He was very welcoming and accommodating. Tim ensured that everything would work out and tried all options possible for me to be able to get the exact car I’ve had my eyes on for the last year. I am so grateful that he made the process as easy and smooth as possible.
I have bought several vehicles there and always satisfied. Everyone there at the dealership is very friendly
Great job as always, great customer service! Will be back next time I need any work
Great service experience. They were able to do the oil change and inspection without a hitch. Quick and professional service. Clean waiting room with WiFi.
Jerry and his team always provide efficient and top notch service. Good communication. I appreciate his prompt response to my questions and concerns.
Clay did a great job of keeping me up to date throughout the process of my partial engine rebuild. Final cost came in as estimated with no surprises.
Fast, efficient, friendly, accommodating, good people at Infiniti. Always helpful. Scheduling was easy. Love the ability to text service advisor.
The people working there are efficient, knowledgeable and try to help in any way they can. It is a pleasure dealing with them..
Logan crise was our salesman. Did a fantastic job. Work with us in everything in his power. Super friendly. JT in finance was great. Explained all the paperwork very well. He also explained the extra coverage options nicely. The manager was also very nice. Check a couple times to make sure everything was going the way it needed to and offered for us to reach out to him after the sale if there was any problems. Overall would definitely go back and deal with this team again
Jarry continues to do a fantastic job. He completed my service ahead of schedule. Great work.
Jerry provides amazing communication, support and services while my car is in for work. Jerry makes the process headache free, when often times your car going into the shop is stressful.
Service is professional, quick, and car runs great. Always call me with information on jobs needed and discuss necessity, timing, and cost. They pick my car up at Children’s Hospital and return it the same day, and last time even a threw in free cleaning inside and out (after my son had my car for the summer)!
Great service every time! Recommendations given for fluids and checks based on mileage but no pressure to fix!
They are Superb and Friendly. They give EXCELLENT Customer service. JERRY and his team are THE BEST. Overall Great service
All services seemed to have been done in a single day. May have had to wait for parts but our vehicle was there for 2 weeks. They did provide us with a vehicle. Once a service advisor was appointed, we received regular communication and were contacted to make sure we were completely satisfied. One additional issue was noted and the service advisor will have the part ordered for installation on our first regular service visit.
The sevice advisory was very helpful
The service appointment available for the date and time that worked best for me. Service advisor Gage was courteous and got me into service and on my way in 2 hours.
Professional and excellence
It was a very quick easy experience, getting my car inspected. The staff was professional and personable. Thank you!
The service provided was done on time and the service consultant keep me updated the entire time
Gage Clark and his service team are the bomb! They fixed my QX80 truck and kept me abreast the entire time! I was really impressed with the professionalism and swift Action and service. I am definitely bringing my truck here every time for service! Thank you Gage and Cochran for getting me back on the road!!!
My experience was wonderful with Tim Wills. I always hated going car shopping because I never wanted to deal with the sales person, but Tim did not rush or pressure us into buying a vehicle. He was very nice and considerate. The next time we have to buy a vehicle I will be calling Tim. Thank you.
Tyler O is absolutely amazing, his customer service is top notch. He provided a clear explanation of the service as well as advising the smartest option to resolve the issue. The video of the inspection is another great service provided by Cochran. It allows the customer to have a better understanding of the issues and what service is required. Thank you!
GM Parts Department service was excellent! I was knees deep in a DIY repair on my 2014 Impala at home and needed a scarce to find OEM part. John in the parts department searched the Pittsburgh area, found my part in the South Hills and had it shipped for next day pickup at Cochran near my home. Efficiency with a smile!
Great first experience. I recently moved and this GMC dealership is significantly closer to my new home so i figured i would start getting my service done with cochran. Everyone was excellent, great amenities, great service. I will now make this my go to for all services for my vehicle and future purchases. Thanks!